COLLECTIVE STUDIO POLICIES
ALL SALES ARE FINAL
All Classes are non-refundable, non-exchangeable, and non-transferable. Classes and instructors are subject to change.
AGE RESTRICTIONS
Clients must be at least 16 years old to participate in classes.
ARRIVAL POLICY
To help you get the most out of your class and keep things running smoothly, we ask that new clients arrive at least 15 minutes before class starts. This gives you time to check in, purchase grip socks or a mat if needed, create your account and acknowledge your waiver, and meet your instructor for a quick orientation.
For safety and flow, we’re unable to allow late entry, even if you’ve been to class before. We totally get that life happens, but missing the arrival window will result in a $25 late arrival/no show fee charged to the card on file. Thanks for understanding and respecting the experience for everyone!
LATE CANCEL POLICY
We get it — things come up! If you need to cancel, please do so at least 8 hours before class to avoid a fee. Cancellations made within 8 hours of your scheduled class will be considered a late cancel and a $15 fee will be charged to the card on file.
This helps us honor our waitlisted clients and keep things fair for everyone. Thanks for understanding!
CLASS PACK POLICY
Using a class pack? Just a heads up — if you late cancel, that credit will be deducted from your pack.
If you miss class without canceling, the spot will be marked as a no-show and the credit will be automatically used.
We appreciate you managing your bookings so we can keep things running smoothly and offer open spots to others!
Need to Cancel a Class?
Please cancel your spot through your account using our website or app — it's quick and easy!
Why it Matters:
Canceling ahead of time allows you and fellow members an opportunity to sign up for classes that you want.
We’re always here to help if you have questions, and we understand life happens — exceptions can be made for illness, injury, or severe weather.
NO-SHOW/LATE ARRIVAL POLICY
Can’t make it to class? Be sure to cancel at least 8 hours in advance to avoid a fee.
If you miss class without canceling, or arrive too late to join, it will be marked as a no-show.
A $25 fee will be charged, but you’ll keep your session.(Class Pack users see Class Pack policy)
We appreciate your support in helping us keep classes running smoothly and fair for everyone!
COMMUNICATION POLICY
We're a small team and respond to emails Monday–Friday. Please allow 2–3 business days for a reply, though we do our best to respond sooner.
For membership or account questions, email us directly—we don’t handle these via social media.
Weekend replies are reserved for urgent matters only.
WAITLIST POLICY
Our system auto-enrolls waitlisted members in order as spots open. You'll get an email if you're added to class.
You can also view your spot in line and how many are waiting.
Auto-enrollment stops 60 minutes before class.
If you no longer plan to attend, please remove yourself from the waitlist to avoid being added and potentially charged a late cancel fee.
PHONES & FILMING POLICY
To keep class focused and enjoyable for everyone, please silence your devices before class begins.
We kindly ask that you save any filming or tripod setups for before or after class only — you're welcome to capture those moments then!
UNATTENDED CHILDREN POLICY
For everyone’s safety, children may not be left unattended while you're in class.
If this policy is violated, a $25 fee (same as our no-show fee) will be charged. We appreciate your understanding and support in keeping our space safe and welcoming for all.
GRIP SOCKS REQUIRED
For your safety and hygiene, grip socks are required for all Reformer classes.
Don’t have grip socks? No worries — we’ve got some available for purchase at the studio!
MAT REQUIRED
For your safety and hygiene, mats are required for all Yoga and Mat classes.
Don’t have a mat? No worries — we’ve got some available for purchase at the studio! (*contact us in advance to check on availability!)